Chatbots vs. Humans

Who Will Win the Customer Service Battle of the Future?

Author

Brent Moreno
February 28, 2023

What's up ya'll, this is AIdeations. The go-to newsletter that takes AI  and tech news that slaps and turns it into a no-bs, fun email for you each day.

What do you guys think of the new layout? Not much has changed but I've started including 5 cool tools I come across each day, and sharing a great video from some of my favorite creators. You'll still get 2 news stories a day, the occasional meme or funny video, prompt hacks, and a few long opinion pieces scattered here and there, but I wanted to make this format something everyone would like to open and read each and every day.Also, every story will come with an AI-generated image from here on out.

Here's what we've got in store for you today:

🤖💪🏼 Chatbots vs Humans: Who Wins?

♟️ Legal Gray Area of Generative AI

🎥  Video Of The Day

🛠 Tools Of The Day

Chatbots vs. Humans: Who Will Win the Customer Service Battle of the Future?

I just came across an interesting article from Fortune about companies using chatbots and AI programs to replace human workers, and I have to say, I'm all for it! As much as I appreciate a good chat with a customer service rep, I can't deny the benefits of this kind of technology.

Think about it, chatbots are available 24/7 and can handle basic inquiries, freeing up human workers to focus on more complex issues. Plus, they're faster and more efficient, which ultimately benefits the customer in the long run.

Of course, there are some potential downsides to this trend, such as job losses and the ethical implications of replacing low-wage workers with machines. But I believe that as long as companies are transparent about their use of AI and are responsible in how they implement it, the benefits outweigh the risks.

At the end of the day, I think it's important to embrace the potential of AI and chatbots while still recognizing the value of human workers. After all, there are some tasks that machines just can't do as well as humans.

What do you think about this trend? Are you excited about the potential of chatbots and AI programs, or do you have concerns about the impact on human workers?

The Legal Gray Area of Generative AI: Who is Responsible for Malicious Output?

According to a new VentureBeat article, there is a possibility that big tech companies could be held accountable for the output of generative AI systems.

Generative AI systems are designed to create content like images, videos, and text without direct human input. But when the AI is used to create something malicious like a deepfake video or fake news article, who is responsible? The article suggests that big tech companies could be held liable for the output of generative AI under existing legal frameworks.

However, this is not a straightforward issue. It's hard to trace the source of generative AI output, and there are no clear legal standards for this technology. But we know that with any new and developing technology, there are bound to be complexities.

So, the bottom line is that the liability for generative AI output is still uncertain. It's important to keep an eye on how this situation develops because the use of AI technology is on the rise.

My favorite tool Open AI has invested in:

📼 Video Of The Day 📼

NVIDIA: AI 1,000,000x more powerful than ChatGPT within 10 years

I'm getting tagged on multiple social media posts when people are asking for AI and Chat GPT experts and that's pretty cool. I've been getting invited on podcasts, and even stages so for that I am truly grateful. I really appreciate everyone's support and I'm honored you guys continue to recommend me and this newsletter. I want to do something special for everyone who is subscribed. 

 🛠️ Tools Of The Day 🛠️

Cogram - Cogram takes automatic notes in virtual meetings and identifies action items, while keeping your data private and secure.

Glasp - Highlight & add notes as you read.Create a library of your learning

SlidesAI - Create presentation slides with AI in seconds not hours.

Artflow - create your own, unique animated Stories with original characters using assets generated with AI.

Brancher - Make your own AI tool in minutes using no code!

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